Admiraal de Ruijterweg 21
1057 JT Amsterdam
Below you will find the frequently asked questions. Do you have any questions about your file? Go to my online file and log in with your login code and password. You can request the login details for My online file with the details that you have received from us per letter and/or mail. Have you not received these details? Please complete the form HERE and we will contact you as soon as possible.
If you disagree with the claim or if you have any questions? Please contact us directly via the contact form below, so we can get in touch with you. Please provide a complete description of your questions or of the reasons why you disagree with the claim and add possible supporting documents.
Do you want to pay the file in full so we can close the file? You can transfer your payment to account no. NL48 RABO 0300 1039 99 in name of Syncasso. Please always specify your file number as reference.
Do you want to pay the file in instalments? Click here to apply for a payment scheme.
1005 EA Amsterdam
The account number of Syncasso is: NL48 RABO 0300 1039 99
On this site go to ‘debtors’ via the main menu and subsequently select 'login’.
If you cannot log in, we refer you to click 'here’.
If you are under administration or when you are registered with a debt relief agency we ask you to have your administrator/care provider to contact us. This is possible via e-mail address firstname.lastname@example.org.
You can return the mail to Syncasso via the P.O. box address that is mentioned on the envelop.
Did you have a debt that you have now paid? Or is your file closed for another reason? You can request a confirmation that the file is closed. If you complete this form for this we will get in touch with you as soon as possible.
If you still have any questions despite the answers on the frequently asked questions that you can find below and you want to contact Syncasso? Please complete the form below and we will get in touch with you by e-mail or telephone.
At the moment that NS transfers your payment arrears to Syncasso, your subscription is cancelled. For questions about the cancellation of your subscription, you must contact NS directly.
Yes, your subscription is not cancelled automatically (for example after one year). You must terminate your subscription yourself at the NS machine at the station. If you fail to do so, you still owe the periodic invoices, till the moment that NS terminates your subscription.
Yes, termination of your OV chip card is not sufficient. You must also cancel the NS subscription that is loaded on your OV card at the NS machine at the station.
If you cannot pay the debt at once, you can arrange a payment scheme. Payment arrears up to € 100.00 can be repaid in up to 2 instalments. Payment arrears above € 100.00 can be repaid in up to 6 instalments.
To apply for a payment scheme, you must submit your proposal by this form. After receipt of your payment proposal we will respond to this as soon as possible.
If we agree with your payment proposal, the first payment must always be received by Syncasso within 3 weeks.
Helaas heeft uw zoekopdracht geen resultaten opgeleverd. Probeer het opnieuw of neem contact met ons op.
Do you want to know how much you need to pay? Go to my online file and log in with your login code and password.
Do you want to pay your debt directly? We make it easy. With iDEAL the payment is quickly arranged. Save and easy. By your own bank.
With 5 branches Syncasso is always nearby. Everywhere in the Netherlands. Do you want to know where you can find us? Please insert your domicile and find our closest location nearby.